Your shopping cart is empty!
Damaged in transit
If you receive goods which have been damaged in transit, we will obviously replace the item at no cost to you. If this happens please:
Then please contact us within 7 days.
Faulty/Damaged Product Returns Policy
Again, if we send you goods that are faulty or incomplete we will either replace or repair them at no cost to you. If this happens please:
contact us here within 7 days of receipt of the item.
Arrange for the return of the item to the specified address within 7 days of receipt of the returns acknowledgement email from us.
Please ensure that the item that you return is complete with all supplied manuals, components and packaging.
Once we get the item we will test it. Where it is seen to be faulty we will send you a replacement item as soon as possible or repair it. If the item is proven not to be faulty , then we will happily return the item back to you at your expense along with the details of how to use it correctly!
For any returns of products that have proven to be faulty, we will refund any carriage charges incurred by you (to a maximum of our standard delivery charges).We do however reserve the right to nominate the carrier for any returns by you.
Any refunds for faulty items will be issued within 7 days of resolution of the matter (or quicker if we can). Refunds will be made on the same credit card or debit card that you made initial payment on only.
Faulty within warranty
If a product develops a fault within its manufacturers warranty period you are entitled to a repair, refund or replacement at our discretion.
Please note that any goods returned as faulty where no fault is found after testing may incur a handling / restocking charge to cover our costs - but we will inform you at every stage of this process.
Orders that have not yet been delivered may be cancelled prior to it being dispatched to you.
Unless it is a result of our error, or the goods are faulty or incomplete on arrival to you, you may be liable for the costs of returning goods to us and any extra delivery charges incurred.